Terms of Service

Terms and Conditions when ordering from our store

Our terms of service are in place to ensure that you are happy with the service that we provide. Please note that any person(s) using and ordering from our site are deemed to understand and accept our terms of service so please read the following information for how this applies.

Association with Candy King

All our stock is 100% genuine Candy King stock. Your selections are lovingly packed and posted by the team at the Pick n Mix Shop directly to your door.  We are not a representative of Candy King but a Candy King retailer so any questions you may have about your order should be directed to us hello@picknmix.shop

Allergy information

Some sweets might be manufactured in factories that process foods you are allergic to. So no, unfortunately, we recommend you don’t buy any sweets from our Pick & Mix range.

Nut allergy information

Some sweets might be manufactured in factories that process foods you are allergic to. Plus, we sell products with nuts in them that are stored with other products. So no, unfortunately, we recommend you don’t buy any sweets from our Pick & Mix range.

Gelatin information

A number of the Candy King sweets we stock are gelatin-free and contain no animal based food colouring. Check the ingredient pages for full information.

Best before information

All Candy King sweets come packed in a sealed bag within a cup or bulk bag then in a standard outer box.  Store them at home in a cool, dark place and reseal the bag to make them last longer. Once you’ve opened them, Candy King sweets will be fine for a few weeks but do remember that they’ll be effected by heat – chocolate and jellies both melt.

Substitutes information

We do our very best to supply all the Pick n Mix items you have ordered and to keep our stock fully replenished.  Occasionally though, on very busy days, we might run out of an item you have selected. We’ll always do our best to contact you first but on the occasional circumstance when this might happen, we will top up your order with some of your other selected items.

Refund information

Our sweets are perishable goods so a complete return will not be accepted.  However we pride ourselves on quality and will do our best to sort out any problems or concerns with your order. If you have concerns with your order or queries please email us at hello@picknmix.shop and will endeavour to resolve any issue. If there has been a fault with the sweets delivery or packaging we may be able to provide a full refund or exchange.

Privacy information

Please take a moment to read through our privacy policy which can be found in full on our privacy policy page.

Delivery information

Please take a moment to read through our delivery information which can be found in full on our delivery information page.

Sustainability information

This is an area we are continually working on improving 😀. The bulk bag and cups are fully combustible but unfortunately the plastic lids that come with the cups are not.  The interior bags that hold our sweets are made from LDPE, more recycling programs are beginning to accept LDPE but you might need to check with your local authority.   Our packaging boxes and protective air-pockets that keep your pick n mix safe whilst in the postal system are both fully recyclable also.  So if you want to be fully recyclable order the bulk bag.