Terms and Conditions when ordering from our store

Our terms of service are in place to ensure that you are happy with the service that we provide. Please note that any person(s) using and ordering from our site are deemed to understand and accept our terms of service so please read the following information for how this applies.

Allergy information

Some sweets might be manufactured in factories that process foods you are allergic to. So no, unfortunately, we recommend you don’t buy any sweets from our Pick & Mix range.

Nut allergy information

Some sweets might be manufactured in factories that process foods you are allergic to. Plus, we sell products with nuts in them that are stored with other products. So no, unfortunately, we recommend you don’t buy any sweets from our Pick & Mix range.

Gelatin information

A number of the sweets we stock are gelatin-free and contain no animal based food colouring. Check the ingredient pages for full information.

Best before information

Our sweets come packed in a sealed bag then in a standard outer box.  Store them at home in a cool, dark place and reseal the bag to make them last longer. Once you’ve opened them the sweets will be fine for a few weeks but do remember that they’ll be effected by heat – chocolate and jellies both melt.

Substitutes information

We do our very best to supply all the Pick n Mix items you have ordered and to keep our stock fully replenished.  Occasionally though, on very busy days, we might run out of an item you have selected. We’ll always do our best to contact you first but on the occasional circumstance when this might happen, we will top up your order with some of your other selected items.

Refund information

Our sweets are perishable goods so a complete return will not be accepted.  However we pride ourselves on quality and will do our best to sort out any problems or concerns with your order. If you have concerns with your order or queries please email us at hello@picknmix.shop and will endeavour to resolve any issue. If there has been a fault with the sweets delivery or packaging we may be able to provide a full refund or exchange.

Privacy information

Please take a moment to read through our privacy policy which can be found in full on our privacy policy page.

Delivery information

Please take a moment to read through our delivery information which can be found in full on our delivery information page.

SHOP PICK N MIX RANGE